Privacy policy

References in this Privacy Policy Statement to “we”,”us” and “Topshop” are to Arcadia Group Brands Limited (Trading as Topshop).
At Topshop we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We may ask for your name, telephone number, home address, email address and age for competitions, prize draws, newsletter sign ups, registration for our interactive services (such as our blog) or when you report a problem with our site. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes, to contact you in regard to a contribution you have made to our blog and for statistical or survey purposes to improve this website and our services to you.
We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Topshop. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on feedback@TOPSHOP.COM writing “unsubscribe” in the subject heading; or
  • call our customer services division – see the “CONTACT US” section below; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

If you are 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to us. Users without this consent are not allowed to provide us with personal information.
Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998 (the “Act”). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.